FAQ's

~FREQUENTLY ASKED QUESTIONS~

 

Got questions? Here are some answers to the most common questions regarding shipping and more! If you can't find what you are looking for, please direct any further question to hello@shopsundae.com

 

 

Q: When will I receive my order?

A:

  • STANDARD SHIPPING : All orders are processed and hand packed by your truly which usually takes 1-3 business days. Standard shipping options are shipped via oversized lettermail via Canada post which does not offer tracking. Generally, these orders take up to 7 business days within Canada, 7-14 business days within the U.S, and 14-21 business days for international orders.  If you need tracking please see other shipping options below and at checkout.
  • *NOTE* ALL FREE SHIPPING ( ORDERS OF $40 OR MORE ARE SENT VIA STANDARD SHIPPING

  •   CANADA:
  • EXPEDITED PARCEL : 1-7 BUSINESS DAYS ( INCLUDES TRACKING )
  • XPRESSPOST: 1-3 BUSINESS DAYS (INCLUDES TRACKING)

 

  US + INTERNATIONAL:

  • TRACKED PACKET INTERNATIONAL: 6-10 BUSINESS DAYS (INCLUDES TRACKING)
  • XPRESSPOST INTERNATIONAL: 4-7 BUSINESS DAYS (INCLUDES TRACKING)
  • TRACKED PACKET USA: 4-7 BUSINESS DAYS ( INCLUDES TRACKING)
  • XPRESSPOST USA: 2-4 BUSINESS DAYS ( INCLUDES TRACKING)

 

 

Q: How much is shipping?

A: All shipping rates fall in line with current postage pricing based on weight + dimensions of the packages. All orders of $40 or more receive FREE STANDARD SHIPPING anywhere. 

 

Q: Can I buy your products in any stores?

A: Please visit the STOCKISTS page for info on retailers currently carrying SUNDAE products

 

Q: Where are your products made? 

A: All SUNDAE products are hand-designed by Canadian artist and illustrator Haley Kennedy, and are manufactured overseas by a carefully chosen manufacturer in accordance with current labor laws and regulations to ensure safe production and fair wages <3 SUNDAE believes in workers rights, safety, and equality in every aspect of production.

 

Thank you so much for shopping small! I hope you enjoy your items <3

~Haley Kennedy

owner/creative director

 

SUNDAE